BonusKing FAQ – Complete Frequently Asked Questions for Malaysian Players

BonusKing is an online gaming platform accessible only to individuals aged 18 and above. This is an absolute requirement with no exceptions. During the identity verification (KYC) process, we will confirm your age using a valid identification document. Any account found to have been registered by an underage individual will be terminated immediately and any remaining balance will be refunded.

KYC (Know Your Customer) is a standard identity verification process used by all responsible online financial and gambling platforms. At BonusKing, you are required to complete KYC before making your first withdrawal. Accepted documents include a Malaysian identity card (MyKad) or passport. The process is typically completed within 1 to 24 working hours. KYC helps protect your account from misuse and ensures funds can only be withdrawn by the legitimate account owner.

No. Each individual is only permitted to hold one BonusKing account. Registering more than one account using the same or different information is a violation of our terms of use. Duplicate accounts that are detected will be suspended and all bonuses earned will be cancelled. If you are experiencing issues with an existing account, please contact our customer support for assistance without needing to open a new account.

Log in to your account, then go to "Account Settings" and select the "Security" section. Click "Change Password", enter your current password followed by your new password twice for confirmation. The new password must be at least 8 characters and contain a combination of uppercase letters, lowercase letters, and numbers. If you have forgotten your current password, use the "Forgot Password" function on the login page and follow the reset instructions via your registered phone number.

The minimum deposit at BonusKing is RM 30 for most payment methods. Maximum limits vary by method — bank transfers generally allow higher amounts compared to digital wallets. For the exact limits of each method, check the deposit page in your account, as limits may be updated from time to time in line with the latest policy.

Deposits via DuitNow and digital wallets such as Touch 'n Go and Boost are typically processed instantly or within 5 minutes. FPX deposits take 5 to 15 minutes depending on your bank's response time. If your deposit has not arrived after 30 minutes, please save your proof of payment (screenshot or receipt) and contact our customer support with your transaction details for a prompt review.

BonusKing does not charge any processing fees for deposits. The amount you enter is the full amount credited to your account. However, some banks or digital wallet providers may apply their own internal charges for certain types of transfers. We recommend checking with your bank or digital wallet provider to find out if any fees apply on their end.

Withdrawals via DuitNow are processed within 15 to 30 minutes after the request is approved. Bank transfers to local accounts typically take 1 to 2 hours on business days. Withdrawals to digital wallets such as TNG and Boost are usually completed in under 1 hour. Requests made on weekends or public holidays may experience slight delays, but our team always strives to process all requests within the stated timeframe.

There are several common reasons a withdrawal request may be rejected: KYC has not been completed, bonus rollover requirements have not been met, bank account details do not match the name on your BonusKing account, or the daily withdrawal limit has been reached. Check your KYC status and bonus history in the dashboard. If you are unsure of the reason, contact our customer support and provide your withdrawal request reference number for a detailed review.

The minimum withdrawal at BonusKing is RM 50. This means your account balance must be at least RM 50 before you can submit a withdrawal request. There is no fixed daily maximum for accounts that have completed full KYC verification, although requests exceeding a certain amount may require slightly longer processing time for additional security checks.

The rollover (or turnover) requirement is the total wagering amount you need to reach before bonus funds can be converted into withdrawable cash. For example, if you receive a RM 50 bonus with a 5x rollover requirement, you need to place bets totalling RM 250 before you can request a withdrawal. Your rollover progress can be checked at any time from the "Active Bonuses" section in the account dashboard. Cancelled or void bets will not count towards the rollover calculation.

Generally, only one active bonus is allowed at a time. You must complete the rollover requirements of your current bonus before claiming a new one. However, certain special promotions such as cashback or daily rewards may be combinable with an active bonus, depending on the specific terms of that promotion. Please read the terms and conditions of each promotion carefully before claiming to avoid any confusion.

Bonus validity periods vary by promotion type. Welcome bonuses are typically valid for 7 days from the claim date, while weekly reload bonuses are valid for 7 days from the crediting date. Daily cashback must be used within 24 hours. Once the validity period expires, any bonus that has not met its rollover requirements will be automatically forfeited. The expiry date for each of your active bonuses can be checked in the "Active Bonuses" section of the account dashboard.

Some game categories at BonusKing offer a demo or trial mode that lets you try games without using real money. This is especially useful for new players who want to understand how a game works before placing real bets. Demo mode is typically available for video slots and some card games. Live Sports Betting and Live Casino are only available in real money mode.

If your internet connection drops during a game, the session will be automatically paused and your balance and game progress will be saved by the system. When you log back in and open the same game, your session will resume from where it left off. If you notice any inconsistencies in your balance or game history after a disconnection, contact our customer support with the time and game type played for a server record review.

Yes, BonusKing has a mobile app available for both iOS and Android platforms. The app offers a gaming experience optimised for mobile screens, including biometric login (fingerprint and face recognition), push notifications for the latest promotions, and full access to all games and account functions. For the latest download link, visit our App page.

Two-factor authentication (2FA) is an additional security layer that requires you to enter an OTP code sent to your registered phone number every time you log in or make a withdrawal. This means even if someone knows your password, they still cannot access your account without your phone. To enable 2FA, go to "Account Settings", select "Security", and follow the activation instructions. We strongly recommend all users enable this feature.

If you suspect unauthorised activity on your account, take the following steps immediately: change your account password, change the password of your linked email address, then contact BonusKing customer support via live chat to report the incident. Our security team will review your account activity logs and can temporarily freeze your account if needed to protect your balance. Do not share your login details with anyone, including anyone claiming to be BonusKing staff.

BonusKing operates under a valid online gaming licence and complies with all applicable regulations and laws. Our platform undergoes regular security and fairness audits by independent third parties to ensure all games are fair and random. We are also committed to responsible gaming practices and provide self-control tools to help players manage their gaming habits. For more information, visit the Responsible Gaming page.